5.1 Privacy Policy

Last updated: July 3, 2026

This Privacy Policy applies to all services provided by Monroe & Mason, located at 142 King Street, Charleston, SC 29401, USA, and reachable via info@monroeandmason.com.

We respect the privacy of our customers and process the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR) where applicable.

1. Personal Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer support, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by our payment providers and not stored on our servers)

• IP address and device/browser information

• Order and transaction history

• Information about your activities and behavior on our website (through cookies)

2. How We Use Your Personal Information

We use your personal information to:

• Process, ship, and invoice your orders.

• Provide customer service and support.

• Send order confirmations, shipping updates, tracking information, and other service-related communications.

• Improve our website, products, and services.

• Prevent and detect fraud and abuse.

• Send marketing communications only if you have given your consent where required by law.

3. Legal Basis for Processing

Where the GDPR applies, we process your personal information based on one or more of the following legal grounds:

• Performance of a contract (to fulfill your order)

• Your consent (for example, for marketing communications)

• Compliance with legal obligations (such as tax and accounting requirements)

• Our legitimate interests (including fraud prevention and improving our products and services)

4. Sharing Your Personal Information

We share your personal information only when necessary to provide our services, including with:

• Payment providers, including Visa, Mastercard, PayPal, Apple Pay, American Express, Google Pay, Maestro, and other supported payment methods.

• Shipping and delivery partners, including UPS.

• Our suppliers for the processing and fulfillment of your orders.

• Analytics and marketing service providers, where applicable and in accordance with your cookie preferences.

Where required, we enter into appropriate data processing agreements with these service providers. We never sell your personal information to third parties.

Because some orders are shipped directly by suppliers located outside the European Economic Area (EEA), including China, your personal information may be transferred outside the EEA. In such cases, we implement appropriate safeguards in accordance with applicable data protection laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law, including tax and accounting obligations (for example, records may be retained for up to seven years where legally required).

6. Cookies

Our website uses cookies to improve functionality, analyze website traffic, and support marketing activities.

Please refer to our separate Cookie Policy for more information. You can manage or change your cookie preferences at any time through our cookie banner or your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

All payments are processed through secure SSL-encrypted connections.

8. Your Rights

Where applicable under the GDPR or other relevant privacy laws, you have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of processing.

• Object to the processing of your personal information.

• Withdraw your consent at any time where processing is based on consent.

• Request a copy of your personal information in a portable format (data portability).

To exercise any of these rights, please contact us at info@monroeandmason.com.

If you believe that we have not handled your personal information appropriately, you also have the right to lodge a complaint with your local data protection authority, including the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if applicable.

9. Contact Information

Monroe & Mason
142 King Street
Charleston, SC 29401
United States

Email: info@monroeandmason.com