5.4 Shipping & Delivery Policy

Last updated: July 3, 2026

We strive to deliver your order as quickly and accurately as possible. Below you will find information about our shipping and delivery policy.

1. Order Processing

Orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Delivery Time

After processing, the estimated delivery time is 1–7 business days, depending on your location.

Please note that deliveries may be delayed due to high shipping volumes, public holidays, weather conditions, or customs inspections.

3. Shipping Method and Origin

To reduce waste and minimize our environmental impact, many of our products are shipped directly from our supplier in China.

Depending on your country of delivery, customs duties, taxes, or import fees may apply.

Our shipping partner is UPS.

4. Shipping Costs

Shipping charges are calculated at checkout and are based on the package weight, destination, and selected shipping method.

5. Tracking Your Order

Customers are responsible for monitoring their shipment using the tracking information provided in the shipping confirmation email.

Customers are also responsible for checking whether the package will be delivered to their address or held at a local pickup location, and for collecting the package if necessary.

If your shipment is taking longer than expected or you experience any delivery issues, please contact us first at info@monroeandmason.com before initiating a chargeback or requesting a refund. We will work with you to resolve the issue as quickly as possible.

6. Delivery Responsibility

Once the shipping carrier's tracking information indicates that a package has been successfully delivered, responsibility for the shipment transfers to the customer.

Please ensure that your shipping address is accurate before completing your purchase.

If you notice an error in your shipping address, you must notify us within 24 hours of placing your order by emailing info@monroeandmason.com.